To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • - Enter your order number and email address in the fields above and click Start
  • - Follow the instructions and select the items you want to return
  • - You will get a confirmation email with the shipping guidelines once the return request is approved
  • - Return the item to this address 

    New Era Cap FastBox Fulfilment
    1/108 Jangwatana 14th Laksi Bangkok 10210
    1/108 พิงคนคร ซอยแจ้งวัฒนะ 14 ถนนแจ้งวัฒนะ แขวงทุ่งสองห้อง เขตหลักสี่ กรุงเทพมหานคร 10210

 

What items are returnable?

You can return your items within 7 days of receipt of your purchase. In order for a return to be accepted, it must meet the following conditions:

  • - The product must be in original condition
  • - The product must be unused, unworn and unwashed.
  • - The product must be in its original state and packaging with the original tags attached.


Free gifts or promotional items are not returnable!

Are there any charges for return?

  • - There are no charges for return
  • - Original shipping charges are non-refundable
  • - You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • - If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 working days.

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