Frequently Asked Questions

RETURNS POLICY

If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to click on the link here to our return item page.

Enter your order number and email address in the fields above and click Start

  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

If you have trouble with the returning process, please contact our Customer Service team at 066-115-0788 or Send us an e-mail at NewEra@cloudcommerce.co.

You can return your online order within 7 days of receiving your order. Please kindly follow the following steps:

  • Click the link here to our return item page.
  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Return the item to this address

    New Era Cap FastBox Fulfilment


    1/108 Jangwatana 14th Laksi Bangkok 10210

    1/108 พิงคนคร ซอยแจ้งวัฒนะ 14 ถนนแจ้งวัฒนะ แขวงทุ่งสองห้อง เขตหลักสี่ กรุงเทพมหานคร 10210

You can return your order within 7 days of receiving it. If you received items from one order in several parcels, the 7-days return period begins on the day you received the last parcel.

General Return Conditions

In order for a return to be accepted, it must meet the following conditions:

  • The product must be in original condition
  • The product must be unused, unworn and unwashed.
  • The product must be in its original state and packaging with the original tags attached.

Free gifts or promotional items are not returnable!

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 working days.

If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you.

We do not refund products:

  • Obtained from a source other than https://neweracap.co.th/
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 working days.

For further information and especially if you do not receive your refund within 30 business days, please feel free to call our online shop customer service team 066-115-0788 or email us at NewEra@cloudcommerce.co and let the advisor know the details of your order and about your open question.

After you drop off your return package at the local drop off point, it can take 2 - 5 business days for the package to get to our warehouse.

Unfortunately, we cannot control how long it will take for your returned products to be delivered back to us.

Before we can start processing your refund, we need to make sure that your returned products meet our return's condition.

As long as your product(s) meet the above criteria, we can reimburse your purchase price. If your returned product(s) don't meet the criteria above, we cannot accept the items and unfortunately won't be able to give you a refund.

We are unable to exchange the products you ordered online and had delivered to your preferred delivery address.

However, you can return unwanted products for a refund, and then place a new order.

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team at 066-115-0788 and let the advisor know the details of your order and / or about your open question.

You can also send us an email with all the details. Our advisors are happy to assist you. 
NewEra@cloudcommerce.co

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